Customers, Products & Services
Customers
Customers are our first priority. We strive to provide service and satisfaction beyond their expectations.
Customers – DJO customers represent a key stakeholder in our success. The "voice of customer" is a key driver of our business and is an important component of our product development process to make sure we are providing customers with products that meet their needs and exceed their expectations. But listening to our customers doesn’t stop at product development. Throughout the year, DJO brings customers in-house for product focus groups. Product and customer satisfaction surveys allow us to collaborate with our customers and listen to their needs. We provide them with innovative, high quality products, services and solutions that allow them to succeed in their business.
Products – Award winning product development reflects the value we place on our design and manufacturing processes. With approximately 900 products, our scope is significant and ranges from soft-goods and rigid bracing to vascular therapies, TENS stimulation devices for pain management, bone growth stimulation devices and hip, knee and shoulder implants.
Services – DJO takes pride in its customer service. Customer Satisfaction surveys and continuous feedback drive improved performance. Customers can access DJO for products throughout the world in various Customer Service Departments allowing relationships regionally between our staff and customers. Distribution Centers have also been located regionally to serve customers based on demand patterns. DJO offers a staff of certified Athletic Trainers to support technical questions. We have world-wide field partners that meet with customers on a daily basis. Service also means education at DJO. Learning is a lifelong process, and one we take seriously. We offer programs that stimulate and challenge our customers and partners through our Clinical Education and Research Facility (CERF). DJO’s CERF facility provides a forum for surgical skills training and the development of new or innovative orthopedic surgical techniques through our Continuing Education Programs.
